Terms and Conditions
Welcome to the Taxios platform, operated by Taxios s. r. o. These terms and conditions (hereinafter referred to as "Terms") govern the use of the Taxios software platform, including mobile applications, web interface and related services (collectively referred to as "Platform"). By accessing or using the Platform, you agree to these Terms.
1. Definitions
Client is a legal entity or natural person – entrepreneur who uses the Platform to manage their taxi service or other transport or related activity. User is a person authorised by the Client to use the Platform (e.g. driver, dispatcher, administrator). Provider is the company Taxios s. r. o. Agreement is the combination of these Terms and any separate commercial or prepaid agreement concluded between the Client and the Provider.
2. Nature of the service
Taxios is a technology platform provided as a service (SaaS) that offers tools for managing orders, drivers, telephone infrastructure, process automation and additional functionalities, including tools to support payments and transaction records.
The Provider does not act as a taxi service operator, transport intermediary, accounting entity, tax advisor, payment institution or any other regulated entity. The Provider is not an entity responsible for the legal recording of income, tax returns, accounting or the fulfilment of other legal obligations of the Client. The Platform is a technical tool that the Client uses exclusively at their own responsibility.
3. Account, access and security
The Client is responsible for setting up and configuring their account, creating and managing Users, and ensuring that only authorised persons have access to the Platform. The Client bears full responsibility for all actions performed under their account and for maintaining the confidentiality of login credentials.
The Client is obliged to promptly inform the Provider of any suspicion of account misuse, security incident or unauthorised access. The Provider is entitled to temporarily restrict or suspend access if this is necessary to protect the security or integrity of the Platform.
4. Licence and permitted use
Subject to compliance with these Terms and due payment of agreed fees, the Provider grants the Client a limited, non-exclusive, non-transferable and revocable right to access and use the Platform for the Client's own business purposes, within the scope (e.g. number of vehicles, Users) agreed in the relevant commercial agreement.
The Client and their Users shall not: (a) reverse engineer, disassemble, decompile or attempt to obtain the source code of the Platform; (b) circumvent technical protection measures; (c) use the Platform in a manner that leads to its excessive loading or damage; (d) use the Platform for unlawful purposes or to infringe the rights of third parties; or (e) provide the Platform to third parties in the form of sublicensing, rental or "software as a service" type services without the prior written consent of the Provider.
5. Service plans, prices and payment terms
Specific prices, billing periods, trial periods and limits (e.g. number of vehicles, Users, calls or transactions) may be agreed in a separate order, price list or agreement between the Client and the Provider. Unless otherwise agreed, fees are payable in advance for the relevant billing period.
In the event of the Client's delay in payment of fees, the Provider is entitled (after reasonable notice, where possible) to restrict or suspend the Client's access to the Platform until the outstanding amounts are paid. Suspension of the service does not affect the Provider's right to demand payment of fees already due.
6. Data and data management
All data, records and information entered into the Platform by the Client or their Users remain the property of the Client. The Client bears full responsibility for the content, lawfulness, accuracy and completeness of such data.
The Client may edit or delete their data through the available functions of the Platform. The Provider is not liable for the loss or damage of data caused by the actions or omissions of the Client or their Users, including accidental deletion, incorrect configuration or failure to export data before the termination of the service.
7. Personal data and privacy
The processing of personal data in connection with the Platform is governed by the separate Privacy Policy and/or a data processing agreement. The Client is obliged to ensure that their use of the Platform complies with applicable legal regulations in the field of personal data protection (e.g. informing data subjects, legal basis for processing, retention periods).
If the Provider acts as a processor of personal data on behalf of the Client, the Client remains the controller and is responsible for the lawfulness of processing instructions and for fulfilling obligations towards data subjects and supervisory authorities.
8. Telephone, payment and other third-party services
The Platform may use third-party services, including but not limited to telecommunications operators, cloud services, hosting providers, mapping and analytics services, and providers of payment and recording solutions (e.g. SumUp, banking institutions, VRP/eKasa systems).
These services are operated according to the terms and conditions of their respective providers. The Provider is not responsible for the availability, functionality or legal compliance of these services and bears no liability for outages, limitations, delays or errors caused by these third-party services.
Platform functions relating to payment support or revenue records are exclusively of a technical nature and do not replace accounting, tax or other regulatory obligations of the Client. The Client bears sole responsibility for proper tax assessment, revenue recording, fulfilment of VRP/eKasa obligations and compliance with all related laws.
9. Legal and regulatory responsibility of the Client
The Client is solely responsible for operating their taxi service or other business activity in compliance with all applicable laws and regulations, including but not limited to transport regulations, licences, employment law, consumer protection, taxes, accounting and personal data protection in the relevant jurisdiction.
The Provider does not provide legal, tax or accounting advice. Any information or settings available in the Platform are of a general and technical nature, and the Client is obliged to verify their suitability through their own professional advisors before relying on them for the fulfilment of legal obligations.
10. Service availability, maintenance and support
The Platform is provided on an "as is" and "as available" basis. The Provider strives for a high level of availability but does not guarantee continuous, error-free or secure operation of the Platform.
Temporary outages or operational limitations may arise due to maintenance, updates, technical interventions, failures of third-party services or circumstances beyond the reasonable control of the Provider. Where reasonably possible, planned outages with an impact on operations will be announced in advance.
11. Limitation of liability
To the maximum extent permitted by applicable law, the Provider shall not be liable for any indirect, consequential, special or punitive damages, nor for lost profits, loss of revenue, loss of customers, business interruption, loss or damage to data, fines, penalties or reputational harm arising in connection with the use or inability to use the Platform.
The Provider shall not be liable for damages caused by (a) incorrect or unlawful use of the Platform; (b) inaccurate, incomplete or outdated data entered by the Client or Users; (c) decisions made by the Client based on data or outputs from the Platform; or (d) acts or omissions of third parties providing telephone, payment, hosting or other services.
If the Provider's liability cannot be fully excluded due to mandatory provisions of law, the total liability of the Provider is in any case limited to the amount of fees demonstrably paid by the Client to the Provider during the twelve (12) months preceding the event giving rise to the claim.
12. Indemnification
The Client agrees to indemnify and hold harmless the Provider against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising in connection with (a) a breach of these Terms by the Client or their Users; (b) unlawful use of the Platform by the Client; or (c) third-party claims relating to data or content entered into the Platform by the Client or their Users.
13. Duration and termination of the service
The Agreement is generally concluded for an indefinite period, unless otherwise stipulated in a written agreement. The Client may terminate the use of the Platform in accordance with the notice period or termination mechanism set out in the relevant price list or agreement.
The Provider is entitled to suspend or terminate the Client's access to the Platform (in whole or in part) if the Client materially breaches these Terms or is in substantial default of payment and does not remedy such breach within a reasonable period after receiving a notice, or if suspension is necessary to protect the security or integrity of the Platform or other customers.
Upon termination of the Agreement, the Client is obliged to export or otherwise secure their data within a reasonable period before access is blocked. The Provider is entitled to delete the Client's data after the expiry of a reasonable period, unless longer retention is required by law.
14. Changes to the Platform and these Terms
The Provider continuously improves the Platform and may introduce new features, modify existing ones or discontinue the provision of certain parts of the service, provided that this does not result in a disproportionate reduction of the agreed key functionalities.
The Provider reserves the right to amend these Terms from time to time. The updated version will be published through the Platform or on the website. By continuing to use the Platform after the effective date of the updated Terms, the Client expresses agreement with the new version.
15. Governing law, dispute resolution and language
These Terms and all disputes related thereto shall be governed by the laws of the Slovak Republic, excluding conflict-of-law rules.
In the event that these Terms are translated into other languages, the Slovak language version shall prevail, unless mandatory provisions of law (particularly in the area of consumer protection, where applicable) provide otherwise. The contracting parties undertake to resolve any disputes preferably by amicable settlement; if no agreement is reached, the dispute shall be decided by the competent courts of the Slovak Republic, unless mandatory regulations provide for a different jurisdiction.
Thank you for using the Taxios platform.